Privacy policy

MotoLoop provides service-tracking software to powersports dealers. Dealers use it to keep customers updated on repairs. This policy explains what we collect when you use a dealer's MotoLoop portal or receive its text messages, and how we use it.

What we collect

Your name and mobile number, and optionally your email, as entered by the dealer when you drop off or ship your machine. Details about your machine and the work being done, as recorded by the dealer. One-time login codes we text you. Basic technical logs, such as IP address and browser type, used to keep the service secure.

How we use it

To show you the status of your work orders, to send the text messages you agreed to receive from your dealer about your service, and to operate and secure the service. We don't sell your information, and we don't use it for advertising.

Text messages

Mobile numbers and text-message opt-in information are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Messages are delivered through our messaging provider, Twilio, only to send the messages described in the dealer's Text terms. Reply STOP to any message to opt out, or HELP for help.

Who can see your information

The dealer that serviced your machine, and MotoLoop staff when needed to support the service. Each dealer can only see its own customers.

Keeping and deleting data

We keep work-order history for as long as the dealer uses MotoLoop, so you can see past work. To ask for your information to be deleted, contact your dealer or email hunter@engine.la.

Contact

Questions about this policy: hunter@engine.la.